Home / Support · SEC 06
Support
The queries the desk fields most, answered plainly. If your question isn't logged here, the contact desk replies within two working days, AEST.
Q1What exactly does Meroviks cover?+
Console gaming, and nothing else — PlayStation, Xbox and Nintendo hardware, plus the works that play on them. We don't cover PC builds, mobile, or betting-style titles. The focus is the point of the desk.
Q2How do you reach a score?+
A work is only logged once we've finished it, or played long enough to judge it fairly. The number reflects how it plays on console today — including patches — not the trailer or the pre-order pitch.
Q3Are your prices in Australian dollars?+
Always. Every figure is recommended Australian retail at the time of logging, and launch timing is read in AEST. Prices move — confirm the current figure with the retailer before you buy.
Q4Do you sell consoles or take affiliate cuts?+
No. Meroviks is a reading desk, not a shop. We don't sell hardware and coverage is never paid for. Where we mention a retailer, it's for your convenience, not a placement.
Q5My console has a fault — can you help?+
Warranty and repairs go through the manufacturer or the retailer you bought from. Under Australian Consumer Law you have guarantees that sit on top of any warranty — start there, and keep your proof of purchase.
Q6Can I pitch a work or flag a correction?+
Please do. The desk reads every letter. Use the contact page and pick the matching subject — corrections are logged and, where warranted, updated in the entry.